CLIENT CARE & LOGISTICS
Shipping Policy
We offer complimentary, fully insured shipping on all handcrafted order collections. Each creation is meticulously packaged and tracked from our atelier to your door, ensuring the ultimate standard of security and elegance.
CUSTOMER CARE
Shipping & Delivery Policy
Thank you for choosing PSQUARE. We are committed to delivering our handcrafted luxury creations to you in the safest and most efficient manner. Below is our comprehensive delivery guide.
Order Processing
Each piece of PSQUARE jewelry is meticulously handcrafted and detailed to order. Consequently, please allow 2 to 3 business days for our artisans to prepare, inspect, and package your selection with our signature premium wrapping before dispatch.
Orders placed on weekends or public holidays will begin processing on the following business day. You will receive an automatic email notification once your order is prepared and ready for shipment.
Shipping Rates & Delivery Times
We offer complimentary standard shipping on all domestic orders within the United States. For international or expedited requests, shipping options and real-time carrier rates are calculated at checkout.
• Domestic Standard Shipping: 3 – 5 business days (Complimentary)
• Domestic Express Shipping: 1 – 2 business days ($25 USD flat rate)
• International Luxury Courier: 5 – 10 business days (Calculated at checkout)
Please note that international orders may be subject to customs clearances and local duties, which are the responsibility of the recipient.
Tracking Your Shipment
Upon shipment, a confirmation email containing your secure tracking ID and direct carrier portal links will be automatically generated and sent to you.
All PSQUARE shipments are fully insured during transit to secure your investment. A signature is required upon delivery for all high-value packages to ensure they reach their intended destination safely and securely.
Need Further Assistance?
If you have any questions regarding your delivery status, custom shipping arrangements, or duty fees, please contact our concierge team at support@psquare.com. We are at your service.
Get In Touch
For inquiries regarding our handcrafted collections and bespoke services.
PHONE
+1 (800) 555-0199
concierge@psquare.com
STUDIO
Fifth Avenue, Suite 1400, NY